FREQUENTLY ASKED QUESTIONS

What is IPTV?

IPTV refers to Internet-based Protocol Television where internet is used to deliver TV programs & Videos that are either live or on demand. IPTV is a system where digital television service is delivered to the subscriber through Internet protocol technology via the medium of broadband or internet connection.

Is there a Contract?

No! The best part we are one fee for 12 months.

How to get Tech Support?

Social media, or email. You can always contact us via the contact us section. 

How do I check my Internet Speed & Quality?

Please use the speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of the overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.

http://www.speedtest.net/

Why I can't Access my Account?

First, please check your network connection, reboot your router and device, and then try again.

Can I use my Subscription on Multiple Devices?
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

WHY ARE WE THE BEST IPTV SERVICE PROVIDER ACCORDING TO OUR CUSTOMER FEEDBACK?

✓ We deliver your account in 12 hours maximum
✓ 100% secure payment protected with SSL encryption
✓ Thousands of satisfied and happy customers
✓ Amazing quality IPTV Service with competitive pricing
✓ Courteous, knowledgeable and professional support
✓ We accept all credit cards

SHIPPING

We use Royal Mail for UK deliveries.

For Standard delivery £5.00, our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.

Orders despatched on a Royal Mail Service are tracked and can take up to 5 working days to be delivered.

We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example, due to poor weather conditions

.

If you do not receive your order within 5 working days from the date of despatch, please contact us on booksnmedia17@gmail.com

We use My Hermes for Ireland deliveries.

For Standard delivery £9.00, our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 5 to 10  working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.

Orders despatched on a My Hermes Service are tracked and can take up to 10 working days to be delivered.

We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example, due to poor weather conditions.

If you do not receive your order within 10 working days from the date of despatch, please contact us on booksnmedia17@gmail.com

PAYMENT & WARRANTY

✓ 100% secure payment protected with SSL encryption

✓ We accept all credit cards

We offer a 6-month repair policy on all devices sold by us, If an item cannot be repaired we will replace.